Melissa Cavanaugh leads the BersinTM Insights organization, ensuring that our research-driven insights help members navigate what’s important now, understand what will matter next, and ensure that HR strategy has a business impact. Melissa brings to this role more than 20 years in thought leadership, research, and content strategy. Most recently, she was senior director of content and thought leadership at financial services firm TIAA, where she built research-based financial education and engagement programs. Prior to joining TIAA, she held a number of roles at Booz Allen Hamilton and Booz & Company, building thought leadership programs in various geographies. Melissa has a Bachelor of Art’s degree in English from Franklin & Marshall College.