Congratulations to the 2011 Learning Leaders!
The Bersin & Associates analyst team is pleased to name the following 28
Learning Leaders for excellence in learning and talent management.
Operational Training and Development Excellence
Accenture (www.accenture.com), for its recruitment capability development initiative, a blended training program that helped the recruitment team in India meet unprecedented hiring targets in less than a year.
Amway (www.amway.com), for its blended sales training program designed to improve early success of newly hired independent business owners and resulted in a 76% retention rate in its first year – 46% higher than previous rates.
JetBlue (www.jetblue.com), for its four-month, blended learning program to train 6,000 crewmembers and business partners on the airline's new customer service system. The changeover was heralded as one of the most seamless in the industry.
Underwriters Laboratories, (www.ul.com), for its 12-week learning boot camp for product safety engineers. The program – which includes hands-on labs, self-paced e-learning and field experience at customer manufacturing sites – has halved the time to qualification.
Teradata (www.teradata.com), for Teradata MBA for New Hires, a blended development program for salespeople which begins the first day on the job and provides a roadmap for continuous learning.
Learning Organization and Governance Excellence
Air Products (www.airproducts.com), for its globally-consistent learning and development of talent and demonstrated ability to run an efficient learning organization. Air Products University has captured more than $30 million in savings through targeted improvement projects.
BJC HealthCare (www.bjc.org), for its Center for LifeLong Learning, which aligns learning efforts with key business initiatives to reduce hospital risk, save budgetary dollars, and increase hiring and development opportunities for 26,000 employees.
Nationwide Insurance (www.nationwide.com), for its strong organizational structure, governance models, and supporting process improvements, all focused on creating a single approach to managing talent needs from recruiting to development to rewards.
Leadership Development Excellence
Business Development Bank of Canada (www.bdc.ca), for its transitional leadership program, designed to improve success of professional transitions in the organization. Almost 75% of participants have been successfully promoted.
Cisco (www.cisco.com), for its C3 Leadership Channel, a learning environment leveraging Web 2.0 social networking technology, video, and 24x7 on-demand global access to create a unique experience for executives to learn, engage, and provoke thought leaders on the topics of strategy, innovation, globalization, and transformation.
Grant Thornton (www.grantthornton.com), for its LEADS learning and leadership development initiative. One element, the senior manager development program, has nearly doubled the business win rate for participants and represents nearly $12 million in additional revenue.
Raytheon (www.raytheon.com), for its strong leadership development initiative which includes strategic, action-learning projects. Results include improved cycle time on cross-functional projects, reduced turnover, increased promotions, and earlier identification of high potentials.
Learning and Talent Initiative Excellence
Deloitte (www.deloitte.com), for its Deloitte University initiative designed to make an enterprise-wide change in talent development. The initiative included the alignment of learning programs across all businesses, with greater emphasis on building leadership skills using competitive-team gaming, simulations and interactive scenarios.
IBM (www.ibm.com), for its innovative interface designed to capture clear, concise, and meaningful feedback about the learning website. Based on the feedback, improvements to the site resulted in greatly improved user satisfaction and more than $5 million in annual employee productivity savings.
Vestas (www.vestas.com), for turning its employee training about wind power into free e-learning modules available to the public. In 2010, the learning components were launched 100,000 times by 25,000 unique users.
Learning and Talent Technology Excellence
Diebold (www.diebold.com), for its successful talent management technology implementation. The company has significantly improved turnover rates and reduced the time to competency for newly hired technicians from 18 months to three.
MetLife (www.metlife.com), for MAX, the company's integration of three technologies into one learning management system. MAX offerings targeting sales advisor development have resulted in significant increases in advisor productivity and reduced learning costs.
Teradata (www.teradata.com), for its computer-based training allowing customer service associates to practice guided labs on a virtual machine. The solution has produced significant savings on equipment and travel costs, while maintaining performance results consistent with traditional classroom training.
Vendor Innovation in Learning and Talent Management
Altus (www.altuscorp.com), for Altus vSearch, an on-demand learning environment that combines an internal YouTube-like channel with strong search capabilities. A new mobile release offers a video solution for storing and searching rich media generated from leading mobile devices.
Blackboard (www.blackboard.com), for Blackboard Learn, a single, open platform for course delivery, community engagement, content management and assessment. This continuous learning environment provides opportunities for collaborative learning through mentoring, peer exchanges and online social networking.
BlueVolt (www.bluevolt.com ), for its BlueVolt LMS platform, a training hub for vertical industries including building and construction, electrical, plumbing and telecommunications. Industry association members, distributors, manufacturers and skilled professionals can share and access courses and content from multiple sources in one centralized system.
Expertus (www.expertus.com), for ExpertusONE, a learning platform for social, collaborative, informal, and formal learning. Integrated social capabilities allow users to quickly and easily access and share knowledge; an adaptive interface provides users with contextual, on-demand access to all content.
Infosys (www.infosys.com), for its Sustained End-user Adoption & Learning (SEAL) solution, a formal approach for adoption of corporate change initiatives. SEAL combines blended learning, a wave-based rollout approach, and a personalized learning portal to address key challenges impacting end-user adoption of new processes.
Intuition (www.intuition.com), for Intuition Mobile, a platform that enables organizations to securely deliver courses, surveys, assessments, podcasts and videos to handheld devices. The platform can be deployed as standalone or fully integrated with an organization's LMS, HR or ERP systems.
Jambok (www.jambok.com), for its hosted online social learning platform that allows users to easily develop and distribute rich media content. With built-in authoring tools, users can create video, capture their desktop to narrate presentations, open a wiki or forum, blog, or upload any type of file.
KnowledgeAdvisors (www.knowledgeadvisors.com), for Metrics That Matter, a talent development reporting and analytics platform. The web-based system streamlines the data collection and reporting for six key processes: recruiting, engagement, talent, performance, learning and leadership.
Saba (www.saba.com), for Saba Live, an integrated enterprise networking platform which integrates Web 2.0 social tools with Saba Centra Web Conferencing for real-time collaboration and includes rich personal profiles, competency-driven expertise, Twitter-like feedback, blended learning, secure groups and workplace analytics.
Trivantis (www.trivantis.com), for Lectora Inspire, an e-learning development tool that integrates Trivantis' authoring software with e-learning development tools Camtasia, Snagit, and Flypaper. The combined tool increases speed of development, streamlines editing, and is more cost effective than purchasing tools separately.
Bersin & Associates also named 13 Learning Leaders Honorable Mentions.
For more information, download a complimentary copy of the Bersin & Associates report, Learning Leaders 2011: Lessons from the Best, which provides an in-depth look at the best practices of the 28 winners. Also, see the special awards issue of Elearning! magazine, with coverage of the 2011 winners.
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