Bersin & Associates | The High Impact Learning Organization

	Centralized vs. Federated Approach: What functions and programs should be centralized vs. distributed? What are best practices in each model?

	CLO and Leadership What is the impact of a CLO? What role should the CLO play? What are the backgrounds and characteristics of a highly effective CLO?

	Resource Allocation What % of your staff should be in different roles? What roles make most sense to outsource and why?

	LMS Governance and Support How should you manage, support, and administer your LMS? What skills and roles are needed?

	Measurement How should you measure your training function? What should you measure? How can you make measurement easy and repeatable?

	Relationship with HR How closely aligned should enterprise learning be with HR? What programs and initiatives should be tightly aligned? How should training be seperate and distinct? What is the impact of a tight alignment? Does it create value or reduce value?

	E-Learning Strategy How should you organize to manage the development, deployment, and integration of e-learning? Does e-learning truly improve effectiveness? What functions should be outsourced?

	Governance and Program Allocation How do you govern the enterprise learning process? What committee or other structures help allocate resources to the highest impact programs? How do you budget and plan while staying aligned with line of business needs? Should you recharge of allocate costs?

	Shared Services What are "shared services?" What role should they play in enterprise learning? How valuable are shared services functions and which learning functions belong in this model?

	Budgets How do you manage the budget process? Should you recharge or allocate costs? What should you be spending on staff vs. programs vs. technology?

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This 160+ page study is the first-ever detailed analysis of best practices in the management and operations of corporate training. The report is a result of 9 months of survey research and detailed interviews with more than 350 world-class training organizations.

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This study uses a combination of qualitative and qualitative research to give you proven best-practices.

Our WhatWorks® methodology analyzed the

It is designed to help you understand how to organize, manage, and govern corporate training for the highest business impact.

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We listened to you. The most frequent question we hear from training managers and

impact of different organization, governance, and resource allocation models on 11 different measures of effectiveness and efficiency. With this report you can see specifically how given organization models impact each measure of efficiency and effectiveness.

executives is "how do I organize for optimum impact and efficiency?"

This study is the culmination of more than 3 years of research in best practices in the organization and management of corporate training. You will find many practices you can implement immediately.

Detailed Case Studies

Detailed case studies of many of the interviewees are included. Organizations which participated in the case study process include: Caterpillar, GE, CNA Insurance, Kaiser Permanente, Towers Perrin, DeutschBank, and more.

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