In This Issue
| Research Expanded to Encompass Leadership Development |
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For almost a year, we have been conducting
research into leadership development, an area in
which companies are spending up to 30% of annual
training budgets.
Earlier in 2006, Kim Lamoureux, a former manager
for leadership development and succession planning
at Textron, joined our analyst team.
We have just added these new research reports to
our research library:
- WhatWorks® in High-Impact
Leadership Development: Essential Components, Best
Practices
and Case Studies, an in-depth analysis of
best practices and the Leadership Development
Maturity Model®.
- Blended Learning in Leadership
Development:
Proven Learning and Delivery Models, a
detailed report on best practices in the use of
e-learning and blended delivery models for leadership
development.
- Succession Planning in Leadership
Development: How to Build a Leadership Pipeline–
the Textron Story, a comprehensive
best-practices study of how a large conglomerate
uses
leadership development and succession planning to
build, develop, and improve its global leadership
pipeline.
- A Three-Tiered Approach to Leadership
Training: Using Blended Learning to Drive Culture and
Leadership, a detailed analysis of how Air
Products and Chemicals built and deploys its
top-to-bottom leadership development
program.
- Blended Learning at CNA Insurance: A
Best-Practices Look at High-Impact Blended Learning
for Leadership and Management Training, a
detailed review of CNA’s leadership development
offerings and platform for nationwide management
development.
You’ll be seeing much more to come. For instance,
we’re currently conducting a major study of learning
development best practices, which will be available in
early 2007. Our expanded research library and
complementary advisory services will help
organizations design better programs, plan
technology investments, implement measurement
strategies, and benchmark progress against peers.
Read the news release announcing our
research expansion.
Research members: Visit the research center to get your copy of
these new reports.
Non-members: Learn how to become a member to
start accessing these reports and other
ground-breaking research.
Listen to
overview.
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| Learning Development Maturity Model |
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Leadership development is a step-building process in
which each step is defined by characteristics. To
show the progression, we the Leadership
Development Maturity Model®, which is
introduced in the just-published research report,
WhatWorks in High-Impact Leadership
Development: Essential Components, Best Practices,
and Case Studies.
Basic management training. About 25% of
companies offer basic management training, which is
different from leadership development. At this stage,
training is primarily delivered in classrooms or through
off-the-shelf e-learning courses. HR is the driver
behind the training, usually without strong senior
management support.
Structured leadership training. Here
companies begin to focus on and address the
development of leadership skills. Program curriculum
is designed to build identified leadership
competencies and to support different levels of
management. About 30% of organizations are at this
maturity stage.
Focused leadership development.
Approximately 20% of organizations are here, where
companies view leadership development as strategic
to the future. Program curriculum is sophisticated
and blended, with elements such as coaching, job
rotations, and high-profile projects. Succession
planning begins earlier with the identification of high
achievers.
Strategic leadership development. Here
learning development is an integral part of the overall
talent management process. Program content is
tightly aligned with strategic priorities. Senior
executives champion the program and hold other
leaders accountable for developing employees.
About 25% of organizations have reached this stage.
This model can help you plan for your program’s
ongoing evolution, target investments, and help you
support the business case for leadership development
within your organization.
Research members: Visit the research center to
download the executive summary.
Non-members: The executive summary is available to
non-members for a limited time; register for your
copy today.
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| In the News |
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Rapid E-Ruption
[HR Executive]
HR Executive training columnist Chris Cornell writes
about the panel discussion on rapid e-learning hosted
by Josh Bersin at the 2006 ASTD Conference in
Dallas. Read the full
article.
State of the Industry Discussion
[The Masie Center]
Josh Bersin recently sat down with Elliott Masie at
the MASIE Center to talk about the current state of
learning. Listen to their
dialogue.
Leadership Development Maturity
Model®
[Bersin & Associates]
Characterizes the different stages of corporate
leadership development initiatives and their
associated business benefits. Get your copy of the executive
summary.
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| Events |
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WEBINARS
- Blended Learning in Leadership
Development
September 20, 2006, 2:00 p.m. ET
Kim Lamoureux, Senior Analyst
Cultivating top talent requires new training
strategies. Leaders are busier than ever and have
high expectations for learning. Learning must be
easily accessible, but also highly relevant,
innovative, and on demand. This presentation is
aimed at learning and development professionals
involved in creating effective learning solutions for
emerging and current leaders. Register for this event.
- Measuring the Impact and Alignment of
Training: A New Approach
October 13, 2006, 1:00 p.m. ET
Register for this event.
October 19, 2006, 2:00 p.m. ET Register for this event.
Josh Bersin, President and Founder
This webinar will discuss the latest research on best
practices in training measurement and illustrate a
pragmatic, easy to implement, proven approach to
the measurement of corporate training. Special focus
is given to identifying metrics that demonstrate the
business value of training, its impact on business
units, and alignment with business goals.
- Integrated Talent Management: The Next
Phase in the Evolution of Corporate HR and
Learning
November 17, 2006, 1:00 p.m. ET
Josh Bersin, President and Founder
How are talent management needs affecting
corporate HR and training? This webinar will present
the latest research on trends, best-practices, and
changes in HR organizations driven by the demand for
integrated talent management. Findings from the
recent and comprehensive study on performance
management will be included in the discussion.
Register for this event.
Missed it live? Research members
can view all recorded webinars by clicking on the
links below. Not a member? Sign up for a trial membership today.
WORKSHOPS
New this season: Implementing Successful
Performance and Talent Management Series,
a
one-day workshop focused on the issues, challenges,
and best practices related to performance and talent
management. Targeted to HR and learning
executives and professionals, the agenda covers a
wide range of topics, including the performance
management maturity model, which can be used to
help you match the processes and technology best
suited to your current stage and future strategy; the
seven fundamental elements critical to any
performance management initiative; the
organizational impact of performance and talent
management; and the available technology options
that can bring new efficiencies to business
processes.
As with all Bersin & Associates workshops, attendees
interact directly with analysts and peers throughout
the workshop, leave with detailed action plans, and
can obtain ongoing advice and guidance. Attendees
receive a complimentary copy of Performance
Management 2006: Market Analysis, Trends, Best
Practices, and Vendor Profiles.
- October 3, 2006 [Chicago, Hotel Monaco]
- November 16, 2006 [San Francisco, Grand Hyatt
Hotel]
- December 1, 2006 [New York City, The Yale Club]
Visit our website for a detailed agenda,
registration information, and member
discounts.
Back by popular demand with a newly
expanded agenda: Building a High-Impact Learning
Organization. This workshop received rave
reviews last season for the insights and actions
required to maximize the efficiency and effectiveness
of corporate training.
In response to attendee feedback, the workshop has
been extended to a one-and-a-half-day format to
provide more time for discussion and workgroup
activities and to incorporate the analysis of three
detailed case studies on effectiveness
measurements, phased LMS implementation, and
learning governance models.
- November 14-15, 2006 [San Francisco, Grand
Hyatt Hotel]
- November 29-30, 2006 [New York City, The Yale
Club]
Visit our website for a detailed agenda,
registration information, and member
discounts.
CONFERENCES

Training Solutions 2006 Conference &
Expo
[Oct 23-25, 2006, Denver]
Chris Howard will be delivering two presentations at
this conference:
- Guidelines for Success with an LCMS
- Your LMS Short List: A “How to” Guide
Learning
2006
[November 5–8, Orlando]
Josh Bersin will present "What You Still Need to
Learn About Learning Management Systems.” He
and Principal Analyst Leighanne Levensaler will also
host the industry’s first “shootout” on integrated
performance and learning management.
Click to hear Josh
and Elliott Masie discuss the current state of
learning, including topics such as trends in
compliance management, the changing market for
products and services, and talent
management.
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| New Research for Members |
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Key new research studies available for members only:
Team-Based Content Development: What
Works®
If, a Finnish insurance provider, has reduced the
cost and time to develop e-learning by 50% using a
collaborative authoring system. Content contributors
now use a learning content management system to
track their changes and contributions to courses and
other resources. Download today.
Aligning Performance and Business Strategy:
Balanced Scorecard
Delta Dental of Kansas uses the balanced scorecard
to establish and manage corporate objectives. Using
these corporate goals, individual performance and
development plans are created for each employee.
Download today.
Blended Learning in Compliance Training
Operational compliance training is often a blend of
formal and on-the-job training. BART uses an LMS to
track over 1,000 hours of blended training for new
train operators in order to comply with the
regulations of both state and federal agencies. Download today.
WhatWorks® in High-Impact Leadership
Development: Essential Components, Best Practices
and Case Studies, an in-depth analysis of
best practices and the Leadership Development
Maturity Model®. Download today.
Blended Learning in Leadership Development:
Proven Learning and Delivery Models, a
detailed report on best practices in the use of
e-learning and blended delivery models for leadership
development. Download today.
Succession Planning in Leadership
Development: How to Build a Leadership Pipeline –
the Textron Story, a comprehensive
best-practices study of how a large conglomerate
uses leadership development and succession planning
to build, develop, and improve its global leadership
pipeline. Download today.
A Three-Tiered Approach to Leadership
Training: Using Blended Learning to Drive Culture and
Leadership, a detailed analysis of how Air
Products and Chemicals built and deploys its
top-to-bottom leadership development program.
Download today.
Blended Learning at CNA Insurance: A
Best-Practices Look at High-Impact Blended Learning
for Leadership and Management Training, a
detailed review of CNA’s leadership development
offerings and platform for nationwide management
development. Download today.
Leadership Development Maturity
Model®
Characterizes the different stages of corporate
leadership development initiatives and their
associated business benefits. Access the executive
summary.
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| Analyst Corner |
Learning Leaders Update
Josh Bersin
President and Founder
I want to personally thank all of you who entered our
Learning Leaders Program. The applications we’ve
received are truly phenomenal. Here are just
a few stories we have received:
A leading technology retailer improved the sales
skills of 14,000 employees, while mitigating costs by
having manufacturers fund product training. The
retailer’s LMS has paid for itself, product sales have
increased 10% with fewer product returns, and
training costs have been reduced from $50 per
training unit to less than $1
A biotech company was faced with a six-month
deadline for meeting a state bill requiring that all
levels of management complete training in preventing
sexual harassment. The company’s learning
organization partnered with legal SMEs to quickly
create three 40-minute modules with interactive
scenarios. All 2,500 managers completed the training
in time to comply with the state law.
A hospital in Canada, prompted by the SARS
pandemic scare, devised a multimedia library for
capturing and sharing critical medical knowledge
around the world. The solution has become an
essential tool for allowing the hospital to record,
broadcast and archive presentations.
Over the coming weeks, analysts will review all
applications and conduct follow-on interviews. We
will notify Learning Leader finalists in November and
announce winners in January. Stay tuned;
visit the site for updates.
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