In This Issue
| Best Practices for Managing a Corporate University |
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Cognizant Academy Supports Growth and
Customer Satisfaction Through Learning
This new 18-page case study describes in
detail how Cognizant Academy, a centralized
corporate university, facilitates the company’s
growth and promotes competitive differentiation in
the IT services marketplace. The academy provides
shared learning and knowledge management services
to more than 23,000 employees across the globe.
Learning programs, designed to foster Cognizant’s
culture of continuous learning, support four strategic
corporate competencies: technical, industry, quality
and process, and project management. Topics
covered include:
- Use of learning resources and programs to
support major hiring initiatives and provide a common
set of technical and client relationship skills.
- Creation of the Cognizant Certified Professional
program.
- Continuous development of employees through its
People-Capability Maturity Model, developed by the
Software Engineering Institute of Carnegie Mellon
University.
Members:
Visit the research center to
download this
new case study.
Non-Members: Download today - available for a limited
time.
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| Launch of Major Measurement Research Initiative |
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Bersin & Associates is conducting new research
on best practices in the measurement of corporate
learning.
Learning Measurement is an important topic. In our
November 2005 survey of research members, 80% of
respondents told us they want help
implementing a scalable process to measure learning
effectiveness, program efficiency, and business
impact.
Our upcoming training measurement study will
examine this important area. It includes a review of
key areas to measure; best practices in the
measurement of program utilization, efficiency and
impact; a review of training analytics solutions; how
to organize and staff the measurement function; and
lots of examples which you can immediately apply to
your organization. We expect this study to be
completed in the Spring of 2006.
If you have best-practices, sample reports, or other
key findings to share we would like to talk with you.
Please click here to participate in this
study. Research participants have the
opportunity to collaborate with us and compare
notes on best practices.
Measurement Research Available Now: For
those of you looking for our latest information on
training measurement, our Research Center contains
two reports for members and free trial members:
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| News |
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Training Magazine
Six for '06 -
Six
Industry leaders weigh in on what lies ahead for
training in 2006.
Training Magazine
asked six of the industry's thought leaders for
insights, forecasts and emerging trends for the New
Year in training. (Want a hint? Getting personal,
being specific and embracing new technologies are all
the rage in '06.) While they know these experts can't
actually predict the future, Training predicts their
knowledge will help you work smarter this
year.
Read
what Josh Bersin sees as emerging trends for
2006.
Elearning! Magazine
Top 10 Trends for 2006
According to Josh Bersin, the future is brighter than
ever as e-learning evolves, vendors develop new
tools and training goes online. While we don't own a
crystal ball or possess fortune-telling skills, we're
confident our predictions for the coming year will ring
true. By conducting more than 30,000 surveys and
200 interviews over the year, we've gathered strong
evidence to back top 10 predictions for e-learning in
2006.
Read
the full article at
Elearning! Magazine online.
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| Events |
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FREE WEBINARS
Upcoming Webinars:
Missed it live? Research Members can view all
recorded webinars by clicking on the links below. Not
a member? Sign up for a free trial membership today.
HIGH-IMPACT LEARNING ORGANIZATION
WORKSHOPS
Organize for Maximum Effectiveness
Attend Our High-Impact Learning Organization
Workshop
“...participating in the workshop gives you a keen
sense of the most important training issues today. I
came away with a better sense of how to go about
finding solutions.”
Randy Vest, Senior Director of
U.S. Training, McDonald’s Hamburger University Corp.
Our new workshops are receiving rave reviews for
delving into the business issues of learning. Find out
how to best organize your department, work with
business units, revamp budgeting and governance
models, and better interact with HR. Reserve your
seat today at one of the events below:
INDUSTRY CONFERENCES
Bersin & Associates analysts will be presenting
research findings at these upcoming events:
- 2006 Learning Analytics
Symposium: The Fusion of Learning and Results:
Learning Measurement and
Analytics: Where Are We?, Josh Bersin [March 8-
10, 2006 - Orlando, FL]
- Training 2006: Improve
Training Faster: The Benefits of On-Demand Learning
Management, Josh Bersin [March 7, 2006 - Orlando,
FL]
- Training 2006: LCMSs:
What They Are and How to Know if You Need One,
Chris Howard [March 8, 2006 - Orlando, FL]
- Training 2006: Your LMS
Short List: A “How To” Guide, Chris Howard [March 8,
2006 - Orlando, FL]
- Training 2006: Integrating
Performance Management and Learning Management
Processes: What Works?, Leighanne DeMarzo [March
8, 2006 - Orlando, FL]
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| Research for Members |
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Key research studies available for members only:
 LMS 2006:
Facts, Practical Analysis, Trends, and Vendor
Profiles This study details the LMS market,
vendor profiles, market size and growth, market
maps, benchmarks, implementation trends, and best
practices. Research Members
 Learning
Management at the National Institute of
Corrections
This case study details how this federal agency
chose and implemented an ASP LMS solution with
very limited resources. Research
Members
Blended
Learning Program Management: What
Works
This report details the challenges, platform issues,
and solutions for managing blended learning
programs. Filled with examples and requirements for
selecting the right solution.
Research
Members
 How
Executives Learn and Find Information
This study describes how top executives search for,
locate, and use critical information -- and what role
training does and does not play. Based on more than
300 surveys from top business executives.
Research
Members
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| Analyst Corner |
Leighanne DeMarzo,
Principal
AnalystWhile competency-based training has
always been recognized as ideal, it has had limited
practicality. The top-down approach to training fell
out of favor in the late 90s and early 00s when
economic factors stressed business and organizations
could or would not support the long-term
commitments required.
But the pendulum is now swinging back. Shifting
workforce demographics, a looming brain drain
caused by boomer retirements, and economic growth
are forcing organizations to recognize the need for
talent management. Cost-effective learning
management systems now make it much easier to
store and manage the data required to assess,
categorize, and match competencies and associated
skills to learning.
But, while research shows this trend is growing, it’s
not practical for organizations to completely abandon
the commonly used “problem-based” approach to
training. Problem-based training focuses on
operational and functional challenges that require
immediate intervention. In many learning
organizations, performance consultants are assigned
to business units to diagnose urgent business
problems, identify associated skills and information
gaps, and develop and launch remedial programs.
In upcoming research and articles, we’ll be exploring
practical approaches to competency-based training
and discussing how this approach can efficiently
complement traditional problem-based training.
Thoughts?
Send us an email with your comments.
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