Workshop Topics
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Organization Design:
How do you best organize for efficiency and effectiveness?
The pros and cons of centralization. What functions
should be centralized and how should they be managed for
maximum efficiency? |
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Operations of Learning Management
Systems (LMS): How do best-practice organizations
manage content integration, distributed administration,
standards, reporting, and customization needs? How should
your technology group be organized? How can you make sure
your LMS is driving maximum business benefits? |
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Resource Allocation and Job Roles:
Allocation of staff resources. What are the right job roles
and organization structures to drive high impact, efficiency,
and job satisfaction? |
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The CLO role. What are the
characteristics and key attributes of a high impact CLO?
Should your company have a CLO? |
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Measurement and Reporting:
What are best practices for establishing and delivering
operational and strategic measures which give you management
information for improvement? How do you efficiently
measure learning effectivness? |
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Managing Shared Services.
How can your organization best meet the needs for
performance consulting, content development, delivery, and
support? What organizational models are best practices?
How can you share best-practices across your enterprise?
How can you move from "Corporate University" to
"Learning Services?" |
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Performance Consulting:
Support of business unit training needs. What organizational
models best meet the needs of business units? How do learning
professionals best work within business organizations? |
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Talent Management and the Relationship
between training and HR. What functions
should be shared and which functions should be separated?
How do best-practice organizations make sure that training
and HR are aligned? |
Workshop Deliverables
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An assessment of your learning organization
today and it compares to best-practice organizations. |
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A tailored action plan for implementing
improvements and change. |
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Post-workshop online event to share
action plans and results. |
Workshop Experience
To help attendees prepare for the intensive
workshop, we will set up and facilitate a virtual workspace for
prerequisite assignments, ongoing collaboration, and workshop
followup. The workspace will be live for a period of 90 days,
to give attendees ample time to network before and after the
event.
At the event you will meet with and interact with
other CLOs, Training Directors, HR Executives and managers
to share challenges, best-practices, and implementation plans.
Workshop Facilitators

Leighanne DeMarzo, Principal Analyst, Bersin & Associates
Leighanne DeMarzo is a Principal Analyst at Bersin & Associates,
focused on enterprise learning strategy, benchmarking, and competency-based
learning initiatives. Her primary area of focus is the
development and delivery of the Bersin & Associates What
Works® Benchmarking service.
Leighanne has extensive experience in enterprise learning
and performance management and consults regularly with CLOs
and Senior HR Executives.
Prior to joining Bersin & Associates, Leighanne was responsible
for the development of highly regarded and successful Enterprise
Learning Consulting Practice at SystemLink Enterprise Solutions.
At SystemLink, she led the design, development, and implementation
of learning and performance solutions for Fortune 1000 companies
including such companies as Rohm and Haas, The Coca-Cola Company,
The Boeing Company, Hitachi Data Systems, and MassMutual.
At SmartForce, Leighanne served as the Solution Design Manager
for the Global Services Division responsible for a team of
Solution Architects who worked to design high impact learning
solutions. Prior to SmartForce, she worked for Gulfstream Aerospace
as Director of eLearning, Edutrek International/AUI as the
Director of Organizational Development, and for Deloitte Consulting
as a Human Resources Consultant.
Leighanne holds a M.B.A and a Master's degree in Human Resource
Development from The University of Georgia and Georgia State
University, and a Bachelor's degree from Clemson University.
She is a certified Project Management Professional (PMP) as
well as an active member of the American Society for Training
and Development, speaking frequently at industry conferences.

Bob Danna, VP, Strategic Services, Bersin & Associates
Bob Danna is Bersin & Associates Vice President of Strategic
Services. In this role Bob is responsible for developing
and delivering our service offerings, which include workshops,
benchmarking, Advisor+, and other advisory services.
Bob Danna has almost 30 years of industry experience in human
performance consulting, adult learning and associated consulting
services. He is a seasoned client-focused executive with
extensive experience in enterprise learning services and technology.
Bob has held executive management positions with Knowledge
Management Solutions, Inc., where he served as Executive Vice
President; RWD Technologies, where he served as a Vice
President in their Enterprise Systems Group; at General Physics
Corporation, where he held positions of Executive Vice President,
Group President and member of the Board of Directors; at Convene.com,
where he served as Senior Vice President and Chief Customer
Officer; and at Resource Management International, where he
served as Senior Vice President of Management and Technical
Services.
Bob holds advanced degrees in physics and engineering, is
a registered professional engineer, and has published or presented
more than 30 papers on a variety of management, technical and
enterprise learning topics.

Josh Bersin, Principal and Founder, Bersin & Associates
Josh Bersin is the principal and founder of Bersin & Associates.
He has more than 25 years of experience in corporate solutions,
training, and e-learning. He works closely with corporate clients
and vendors to understand and promote best practices in blended
learning, content development, LMS implementations, and training
analytics and measurement. Josh pioneered the "What Works™" trademarked
approach to e-learning research, and focuses on real-world
implementations, lessons-learned, and best-practices in corporate
e-learning.
Josh’s most recent publications include many articles
in CLO, ASTD, Training Magazine, and Learning & Training
Innovations, where he describes the process for linking e-learning
to measurable business initiatives. He is also the author of
"The
Blended Learning Book - Best Practices, Methodologies, and
Lessons Learned," available from Wylie/Pfeiffer.
Top 
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| Target Audience |
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CLOs; vice presidents of HR;
training, organizational development, and learning executives;
talent management and performance development executives;
corporate compliance managers; other learning and HR managers
and directors.
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Register
Now
>> Note: Bersin
& Associates Research Members receive Special
Member price of $1500. |
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| Agenda* |
Day 1 - 8:00 am
- 8:30 a.m.
Continental breakfast and introductions |
8:30
am - 9:15 a.m. Business
drivers for Learning Services |
9:15 a.m. - noon
Organization design: centralized
vs. federated models, roles, staff allocation |
12:30
p.m. - 1:30
Leadership and governance: models, process,
and best practices |
1:30
p.m. - 2:00 p.m.
Case Study: Federated governance
model |
2:15
p.m. - 3:15 p.m.
Learning technologies: LMS, LCMS,
e-learning ecosystem |
3:15 p.m. - 3:45
p.m.
Case Study: LMS implementation
and operations |
3:45
p.m. - 4:45 p.m.
Measurement: models, best practices,
and exercise |
4:45 p.m. - 5:30
p.m.
Case Study: Effectiveness and
operations measurement |
Day
2 - 8:30 a.m. - 9:30 a.m.
HR and L&D Alignment: models
and best practices |
9:30 a.m. - 10:15
a.m.
Action plan development |
10:30
a.m.- noon
Participant presentations and action
plan review |
| * Please make
reservations to attend the reception when you
register for the workshop. |
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| Dates & Location |
| Nov
14-15 |
San Francisco |
| Nov
29-30 |
New York, NY |
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| Why You Should Attend |
| 1. |
Learn how to organize
and plan
for success in 2006. |
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Benchmark yourself against
the industry's best. |
| 3. |
Meet with other training directors
and CLOs and gain valuable connections. |
| 4. |
A chance to think strategically
in an exciting, fact-filled day. |
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