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Business Process Outsourcing / BPO

"Business process outsourcing" (or BPO) refers to the contracting of business functions and / or processes to third-party service providers. 

For HR, several types of BPO exist, such as:


  • Learning Outsourcing—Content development, delivery, infrastructure, and operations
  • HR Outsourcing—HR services, HR technology, payroll, and talent management strategy
  • Recruitment Process Outsourcing (RPO)—Recruitment, sourcing, assessment, technology