As I mentioned in my last blog, I’ve spent a lot of time recently researching how organizations can adopt a coaching and development model of performance management. One of the most-asked questions on this topic is how to implement a coaching and development model while still maintaining a compensation system that differentially rewards employees. In my discussions with members, I have heard some good examples, and so want to share them today.
The Two Models of Performance Management
Our research shows that there are two “schools of thought” in the world of employee performance management. One, the “competitive assessment” model, assumes that organizations improve through a process of “rigid individualism” where employees are ranked and rated against each other, driving performance on a comparative basis. The other model, the “coaching and development” model, assumes that people best perform through careful selection, then coaching, development, and continuous focus on job fit. According to our research, the latter approach is most prevalent today, used by approximately two-thirds of companies.
Companies that use the coaching and development model believe that by identifying the strengths and weaknesses of employees, they can coach and develop employees to increase performance and retain the best talent. The focus is much more on management than assessment, with the underlying belief that ongoing coaching will reveal and enhance the employee’s level of performance. These organizations tend not to use forced ranking or distributions. Instead, they focus on encouraging managers to more actively coach employees throughout the year, with both manager and employee engaged in a dialogue about the employee’s performance. By end of year, the performance assessment is a record of the employee’s performance, and not a surprise to either party. Recognizing that this type of ongoing coaching is not necessarily easy, Archer Daniels Midland (ADM), has created a coaching program specifically designed to help managers understand how to have these coaching conversations. I will be publishing a case study on this program in Q3.
Ratings and Rewards
While many organizations are moving to the coaching and development model, they are challenged with how to link performance to compensation in a system that does not rank and rate employees. My research has shown that one solution is to move to a simpler performance rating scale, typically a 3-point scale of “Exceeds,” “Meets,” or “Does not meet.” This makes it easier for managers to determine performance levels, reducing the need for ranking and calibration.
Let me give you an example of how this works at a global financial services company using the coaching and development model:
This method of assessing and rewarding employees enables exceptional performance to be differentially rewarded, allowing the organization to retain those employees who drive exceptional value for the company. At the same time, though, it takes the focus off the end of the year review, and helps managers work on coaching their employees to better performance throughout the year.
Still other organizations using the coaching and development model have entirely avoided linking performance appraisal results to compensation. These organizations typically cite research (such as Alfie Kohn’s work in Harvard Business Review), which shows that financial incentives, especially when linked to performance, do not tend to motivate employees to greater effort over the long run, and actually can be a disincentive to employees. A $4.5 billion global staffing firm abolished performance scores entirely. They believe that since performance scores are usually linked to compensation, the conversation can never totally focus on performance – there will always be a foreign element that moves the conversation (or the employee’s internal thoughts) away from a pure focus on performance improvement. They still plan to differentially reward employees for performance, by embracing a system that follows the spirit of the 3-point rating scale:
I will be discussing this company more during my upcoming webinar on July 28, in addition to publishing a research bulletin that discusses this topic in more detail later this summer.
As always, I would like to hear from you. If your organization is making or has made the transition from a competitive assessment model, where the focus was on performance appraisal and ranking employees against each other, to the coaching and development model, let’s talk about how you have made the transition. If your organization firmly believes that the competitive assessment model is the best one for your company, I would also like to hear more about that perspective. Please contact me at firstname.lastname@example.org.
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Friday, August 20, 2010 01:29
Performance Appraisals: a leadership performance support strategy. It's amazing that such dinosaurs (performance review systems, not the people) are still around. They must be, however, since a book has been published called “Get Rid of Performance Reviews’. Yet despite the outcry against reviews, there's nothing wrong with them that can't be fixed by getting managers off of center stage. Top management can fix the basic problems the review system faces.
Critics argue that performance reviews not only don't accomplish what they're supposed to do - that is, improve performance, enhance employee skills and achieve planned outcomes - they have unintended negative consequences. In many cases, unfortunately, that's true. But it doesn't have to be that way. What companies need to abolish is not performance review itself, but the idea that it's a “management tool. Here are some practiced paradigms that must be discarded:
Performance Review is designed, as the name suggests, in support of managers. If you believe this, your management is one of the roadblocks to exceptional performance. The most useful performance review support work relationships between employees (managers too are employees). Both parties need to address the question of how to best serve the goals and outcomes and align their work efforts.
Performance review is a management tool. Managers are not necessarily the best qualified to assess their staff’s accomplishments. In fact, they may have a very limited or biased view. A more complete and accurate picture results when employees and managers seek feedback from a variety of customers, team leaders, professional peers, and others inside or from outside the unit.
Performance reviews include judgments from a “higher authority”. Judgments produce compliant workers – people who are told what to do – not innovative ones. People hate performance reviews because most of them are fault-finding. How much better to ask, “What did we learn from this? What can we each do different the next time?”
The manager is responsible for obtaining input from the employees. 21st century employees can’t assume a passive role in performance review, providing “tough-minded” self-assessments and valuable insights only on request. They must take the initiative, soliciting feedback from their managers and others. No risk taking to solicit the complete picture and no learning means no improvements.
Managers should be trained in performance reviews, then prepare their employees for the process. If performance review is to be a productive partnership with employees taking the active role and both parties committed to exchanging knowledge and ideas, managers and employee need to be trained together.
Posted by Milan Moravec
Friday, January 20, 2012 05:25
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Posted by Anonymous
Stacia Garr writes on trends and best practices in talent management, focusing on topics such as performance management,
employee engagement, career management and workforce planning. In her blog, she likes to share what she's learned
about how to make talent management programs more frequent, collaborative, engaging and effective.
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