Why is establishing a trusted partnership between providers and customers such a challenge in today’s RPO market? Customers are asking for more and service providers are going the extra mile, even involving CEO’s in many of their customer relations. Yet, trust seems to be the missing piece of the puzzle and in many cases, preventing end-to-end RPO engagements from coming to fruition. One major reason is the lack of standardization around pricing and practices. Without transparency or an accurate way to measure ROI, organizations are not sure if they are getting the most from their RPO investments and hesitant to move forward. Not surprising, 30% of companies feel that the price for RPO services is too high and 23% do not know if it is too high since they have little to benchmark against.
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