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Top 5 Tips for Maximizing the Value of Your Solution Provider Relationship
December 06, 2012
, 12:00 p.m. ET / 17:00 GMT
Dr. Katherine Jones, Director and Principal Analyst
When you make a software, hardware or service decision, you are beginning or continuing a relationship with a vendor that can last a long time. What criteria should you use in sizing up the vendor to determine if indeed that vendor will support you for the long term? In this webinar, we will review what customers tell us about their views of customer relationships, and delineate key points for you to consider beyond the product or service you are buying. We will highlight the key several distinct characteristics that identify a customer-centric solution provider and discuss why this is important to you.
Join Dr. Katherine Jones, Director and Principal Analyst at Bersin & Associates, for this session about the importance of gaining a strategic partnership with your solution providers. She will also discuss what buyers should look for to ascertain whether a provider is - or will be - a strategic business partner for the future.
In this session you will learn:
- What research tells us about satisfaction with solution suppliers
- Supplier traits: how they vary
- Five differentiators to look for in vendor selection
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