Small and Mid-sized
Learning & Development
Tools & Technology
The Business of Talent
Leadership Drives Business
Learning on the Leading Edge
Global Trends and Benchmarks
Planning for High Performance
Technology for Talent
Become a WhatWorks® Member and gain access to all research resources.
Most Viewed Terms
High Potential / HiPo (and maturity model)
Human Capital Management / HCM (and applications implementation maturity model)
Recently Added Terms
Continuous Learning Model
Capability Gap Analysis
Capability Gap Analysis Process
Suggest a Term
Results per page:
Displaying Items 1 to 4 of 4
Displaying Items 1 to 4 of 4
Upskill / Upskilling
“Upskilling” is adding to or enhancing employees’ skills sets for their current positions, most usually through some type of training. It offers individuals the opportunity to increase their knowledge of and level of competency in their current positions.
” is the retraining of individuals to perform new jobs.
“Usability” simply refers to the ease of use for both end-users and administrators.
A “use case” provides a description of a sequence of interactions between actors, and the system necessary to complete a specific goal or function. Use cases are often co-authored by systems analysts and end-users, and are presented as a sequence of simple steps.
“Utility analysis” is a quantitative method that estimates the dollar value of benefits generated by an intervention based on the improvement it produces in worker productivity. Utility analysis provides managers with information they can use to evaluate the financial impact of an intervention, including computing a return on investment in implementing it.
Copyright © 2016 Deloitte Development LLC. All rights reserved.
Subscribers to Bersin by Deloitte have access to an extensive library of research materials. Reports and other research materials dated earlier than January 1, 2013 were created by Bersin & Associates LLC, prior to the acquisition of substantially all of the company's assets by Deloitte Consulting LLP, and bear the Bersin brand. Materials dated from January 1, 2013 to the present were created by Deloitte Consulting LLP and bear the Bersin by Deloitte brand.
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.
As used in this document, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see
for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.