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U

Upskill / Upskilling
“Upskilling” is adding to or enhancing employees’ skills sets for their current positions, most usually through some type of training. It offers individuals the opportunity to increase their knowledge of and level of competency in their current positions.

Conversely, “reskilling” is the retraining of individuals to perform new jobs.
 
Usability
“Usability” simply refers to the ease of use for both end-users and administrators.
 
Use Case
A “use case” provides a description of a sequence of interactions between actors, and the system necessary to complete a specific goal or function. Use cases are often co-authored by systems analysts and end-users, and are presented as a sequence of simple steps.
 
Utility Analysis
“Utility analysis” is a quantitative method that estimates the dollar value of benefits generated by an intervention based on the improvement it produces in worker productivity. Utility analysis provides managers with information they can use to evaluate the financial impact of an intervention, including computing a return on investment in implementing it.