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Heat Chart
A “heat chart” (as it relates to change management) is a graphical illustration of data in which different colors visually represent various risk levels that are associated with a change initiative. The spectrum of such colors in a heat chart can range from blue (for cool) to red (for hot), and may use incremental colors (such as orange) to identify lesser risks.

HR or solution provider staff, online or on the phone, dedicated to answering employee questions about HR programs, such as benefits, wellness plans, and EAP programs.

High Performer

A “high performer” is an employee who is a key contributor, demonstrates high performance, is capable of a lateral move, may be qualified for a broader role within the same profession and has reached the potential to move “upward’ in a management capacity.


In many companies performance ratings are developed using "forced ranking" - e.g. only 10% of all employees can be rated 5 out of 5, for example.  The "high performers" are typically considered to be those with a certain rating.


In contrast, the second method for describing employee value is "potential" - which is often considered an individual's potential to grow at least two additional levels (managerially or professionally) in the organization.  In most companies performance and potential are evaluated seperately, and combined in a 3X3 matrix called a "9-box grid."

High Potential / HiPo (and maturity model)

A “high-potential employee” is an employee who has been identified as having the potential, ability, and aspiration for successive leadership positions within the company. Often, these employees are provided with focused development as part of a succession plan and are referred to as “HiPos.”


Our research shows that top-performing companies separate the evaluation of "performance" from "potential," using tools such as two-dimensional grids (nine-box, etc.) to compare high performers with high potentials. Our research also shows that there are five elements to a world-class HiPo strategy:

  1.  Plan
  2. Identify
  3. Develop
  4. Transition
  5. Manage

Fewer than 15 percent of companies have strong programs that encompass these areas; most fall short in the identification of HiPos, as well as in the transition and management of HiPos in their new roles. In fact, one of the biggest derailers of leaders is a tendency for organizations to move them into high-powered positions without enough transition support.


For more information on this topic, we recommend learning about our High-Potential Strategy Maturity Model.

High-Impact Methodology

The Bersin by Deloitte "High-Impact Methodology" is a proprietary research process invented and used by Bersin to identify the HR, talent, and learning practices which drive consistent and verifiable business results. 

The methodology includes extensive quantitative analysis (surveys using specially designed questions), correlation and causal analysis, case studies, and extensive vendor and solution provider analysis. The methodology produces a variety of actionable findings, including maturity models, leading practice descriptions, frameworks, and case studies.

The philosophy behind this methodology is that people-related practices do, predictably, drive certain business outcomes under certain conditions. Unlike disciplines like accounting, there is never a "perfect solution" to any people practice, but research does show that many practices do result in certain results, and our methodology identifies these practices and most importantly, shows when and where they apply.  We use the marketing term "WhatWorks" to describe this process, showing that the focus is based on continuously studying what is driving results under real-world business conditions. 

"HIPAA" stands for Health Insurance Portability and Accountability Act of 1996.
Hiring and Onboarding
"Hiring and onboarding" is a strategic process for integrating new hires into a company’s workplace environment through forms management, tasks management, and socialization in the company culture.
Hosted Delivery Model
In the “hosted delivery model,” the solution provider implements and operates a unique and separate instance (code and database) of the technology platform at its facility (or third-party facility) for each customer.
An employee whose level of work entitles him / her, under the Fair Labor Standards Act or other regional laws, to overtime pay by an organization; the hours these employees work are tracked on an hourly rate and fall within full- or part-time regional status.