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“Balanced scorecard” is a process for establishing a “strategy-focused organization,”
which sets measurable targets for each operational process and support unit. It
breaks business strategy into four levels of goals—financial, customer,
process, and people. The Bersin Talent Management Framework fits into
For more information on balanced scorecard, consult http://balancedscorecard.org/.
“Bench strength” refers to the capabilities and readiness of potential successors to
move into key professional and leadership positions. The term comes from
baseball, for which it refers to a team's lineup of highly skilled players who
can step in when a player is hurt or replaced.
In business, bench strength is critically important because organizations
continuously go through turnover, restructuring, and changes in business
strategy. Whenever a critical person leaves (whether in leadership, management,
or line operations), the organization should have a "ready successor"
or plan for a replacement in order to avoid business interruption.