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360-Degree Assessment

A "360-degree assessment" refers to feedback from the worker, and his / her manager, peers, superiors, subordinates, and customers. It is called a "360" because it does not solely refer to assessment by the manager or leader.

As organizations become flatter, and people work in cross-functional or project teams, it has become increasingly important to use 360-degree feedback as a way to evaluate performance, coach leaders and professionals, and obtain a complete assessment of both a person's contributions and areas for improvement.


70-20-10 Model of Development

In the "70-20-10 Model of Development," 70 percent of learning is through practice and on-the-job experiences; 20 percent is through other people by exposure to coaching, feedback, and networking; and, 10 percent is through formal education-based learning interventions.



Action Learning
“Action learning” is a process in which groups of learners collaborate to solve actual workplace problems. In this way, organizations benefit from gaining solutions to critical challenges and participants benefit by learning from their experiences.
Actionable Information

“Actionable information” provides data that can be used to make specific business decisions. Actionable information is specific, consistent, and credible.

For example, a report which shows trends in "employee retention" is important and interesting, but not necessarily actionable. However, a dashboard or simple red / yellow / green report which shows managers the turnover rate by department, accompanied by the "top three reasons for leaving the company," is far more actionable. In any HR or L&D data and reporting program, it is always important to drive toward giving managers data which is not only interesting, but actionable.
Active Candidates
"Active candidates" are those individuals who are searching for a new job; they may or may not be currently employed. Active candidates are a good source of hire because they are typically ready to move into a new role quickly.
Active Directory
Active directory (or "AD") is a technology created by Microsoft that provides a variety of network services (including LDAP-like directory services, Kerberos-based authentication, DNS-based naming, and other network information) utilizing the same database, for use primarily in Windows environments.
Activity Stream

 An "activity stream" is a stream of updates, changes, and comments from people in an internal network (e.g., team, workgroup, organization, special interest group, etc.) all on a single page.


“ADDIE” is a standard instructional design model that stands for analyze, design, develop, implement, and evaluate. A generally accepted approach to developing instructional (traditional) programs, the ADDIE model was developed in 1975 by Florida State University. 


In today's informal learning programs, designers must add on-demand, social, and embedded learning into their learning environments. It is also very important to do detailed audience analysis, which often involves building "personas" which describe various learner types.


These other approaches to learning (described in our Enterprise Learning Framework) go beyond the traditional approach to instructional design. We have also published a model for the development of e-learning, the Four Stages of E-Learning,  which allow the instructional designer to consider the goal for an e-learning course from among four categories:   

  • Information DistributionInforming people about a topic or change (i.e., notifying salespeople of a new price list)
  • Critical Information DistributionInforming people about a topic or change, and checking that they have read and understand the information (i.e., notifying people of the price change and asking them questions to validate that they understand it)
  • Skills DevelopmentDeveloping specific skills and capabilities (i.e., giving learners a simulation or assignment with pricing to help them in understanding how to apply the new price list)
  • Certified Skills DevelopmentDeveloping skills, and certifying that the learning has reached competency or mastery; this is done typically by giving the learner a set of certification tests and validations, as well as delivering information and skills-development exercises (i.e., certifying, through various tests, that an individual is now empowered to change prices)

One of the 12 Bersin Learning Impact Measurement measures, "adoption" specifically refers to the level of utilization of a training programand measures how well the program was targeted, marketed, and actually utilized. 

Adoption measures include enrollments, completions, percent completed, percent enrolled, student hours, total number of modules completed, etc.
"ADSL" stands for asymmetric digital subscriber line.