“Defined behavior” or “behavioral anchor” is a specific example of a competency level used to help managers and employees understand how to use a competency model. For example, to define a high level of proficiency (say level 5) in “customer service” (a competency), the behavioral anchor may be “calls customers back w

   |   

Defined Behavior

“Defined behavior” or “behavioral anchor” is a specific example of a competency level used to help managers and employees understand how to use a competency model. For example, to define a high level of proficiency (say level 5) in “customer service” (a competency), the behavioral anchor may be “calls customers back within one hour, engages customers in open dialogue, resolves customer problems before hanging up, et al.” The behavioral anchors are specific, easy-to-apply examples of behaviors that demonstrate the competency and proficiency level.

Related Research

The State of Employee Recognition in 2012
 Rewards & Recognition | 06/11/2012 | This study identifies the business case for employee recognition, benchmarks the state of employee recognition programs and provides recommendations for improving their effectiveness.
SER HCM Helps Organizations Manage Talent during Economic Recovery
 Talent Acquisition Technology | 04/26/2010 | The purpose of this research bulletin is to highlight the key differentiators of SER HCM and how this provider’s success in the Brazilian market can be translated to other markets seeking economic recovery.
The Essential Guide to Employee Performance Management Practices: Part 1
 Performance Management | 10/15/2008 | This research report will provide organizations with benchmark data and guidance to support the design of high-impact practices unique to their business conditions.
Competency Management: Gateway to an Integrated Talent Strategy
 Leadership Competencies | 02/26/2008 | In this report, we explore the part that competencies play in recruiting, performance management, succession planning, and learning and development.
High-Impact Talent Management: Trends, Best Practices and Industry Solutions
 Talent Strategy | 05/15/2007 | This industry report will help executives and managers better understand the trends and best practices in talent management.