“Behavioral anchor” or “defined behavior” is a specific example of a competency level used to help managers and employees understand how to use a competency model. For example, if you want to define a high level of proficiency (say level 5) in “customer service” (a competency), the behavioral anchor may be “calls cust

   |   

Behavioral Anchor

“Behavioral anchor” or “defined behavior” is a specific example of a competency level used to help managers and employees understand how to use a competency model. For example, if you want to define a high level of proficiency (say level 5) in “customer service” (a competency), the behavioral anchor may be “calls customers back within 1 hour, engages customers in open dialogue, resolves customer problems before hanging up, et al.” The behavioral anchors are specific, easy-to-apply examples of behaviors that demonstrate the competency and proficiency level.

Related Research

Prehire Assessment: A Basic Strategy for Legal Compliance
 Screening & Interviewing | 05/02/2013 | This report is one of a series on the topic of prehire assessments, and offers a set of guidelines for legal defensibility when planning and implementing an employee selection system.
Learning Management Systems Provider Comparisons, Market Map™ and Provider Profiles 2013
 Learning Technology | 11/15/2012 | In Solution Provider Comparisons, Market Map™ and Provider Profiles 2013, we provide a detailed view of the learning management systems (LMSs) market, profiles of the top providers and our proprietary Market Map™ to help buyers to understand the positioning of providers.
Learning Management Systems 2011: The Definitive Buyers Guide to the Global Market for Learning Management Solutions
 Learning Technology | 12/15/2010 | This industry study contains a detailed review of the learning management systems and related markets, including a discussion of market trends, profiles of the top providers and our proprietary Market Maps®, to help buyers understand the positioning of providers.
SER HCM Helps Organizations Manage Talent during Economic Recovery
 Talent Acquisition Technology | 04/26/2010 | The purpose of this research bulletin is to highlight the key differentiators of SER HCM and how this provider’s success in the Brazilian market can be translated to other markets seeking economic recovery.
Talent Management Systems 2010: Market Realities, Implementation Experiences and Solution Provider Profiles
 Talent Mgmt. Systems | 09/29/2009 | In this comprehensive industry report, we set out to understand the marketplace for talent management suites – and to provide real-world insights into the best practices for the selection, implementation and business impact of such systems.
Building a High-Performance Culture - Seven Performance Management Practices That Work
 Performance Management | 08/31/2009 | A critical ingredient of a high-performance culture is a systematic and integrated approach to managing individual and team performance across the organization. This research report identifies seven performance management practices proven to drive high performance.
Talent Management Systems Functional Requirments Template
 Talent Mgmt. Systems | 07/23/2009 | This report provides a template to use when sending a talent management systems requirements list to a solution provider.
Absolute Relativity: What You Need to Know about Ranking Employees
 Performance Management | 07/09/2009 | The latest research on a popular but often controversial performance management practice - employee ranking systems. Topics to be addressed include: employee rating and ranking approaches; the pros and cons of forced ranking; when to use forced ranking (and when not to!); the legal and cultural minefields; and best practices for effective implementation and adoption.
Considerations for Employee Performance Management Practices in Multinational Organizations
 Performance Management | 06/26/2009 | This bulletin addresses the extent to which employee performance management practices can be transferred from one country to another, as well as design considerations.
The Essential Guide to Employee Performance Management Practices: Part 1
 Performance Management | 10/15/2008 | This research report will provide organizations with benchmark data and guidance to support the design of high-impact practices unique to their business conditions.