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Behavioral Anchor

“Behavioral anchor” (or “defined behavior”) is a specific example of a competency level used to help managers and employees to understand how to use a competency model. For example, if you want to define a high level of proficiency (say level 5) in “customer service” (a competency), the behavioral anchor may be “calls customers back within 1 hour, engages customers in open dialogue, resolves customer problems before hanging up, etc.” The behavioral anchors are specific, easy-to-apply examples of behaviors that demonstrate the competency and proficiency level.

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