“Balanced scorecard” is a process for establishing a “strategy-focused organization,” which sets measurable targets for each operational process and support unit. It breaks business strategy into four levels of goals – financial, customer, process and people. Bersin & Associates High-Impact Talent Management® Framewo

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Balanced Scorecard

“Balanced scorecard” is a process for establishing a “strategy-focused organization,” which sets measurable targets for each operational process and support unit. It breaks business strategy into four levels of goals – financial, customer, process and people. Bersin Talent Management Framework® fits into this process. (For more information on the balanced scorecard, consult http://www.bscol.com.)

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