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Information Collection & Use

Registration
In order to use this Web site, you must first complete the registration form. We use this information to contact you about the services on our site in which you have expressed interest and so we can provide you a more personalized experience. Bersin is the sole owner of the information collected on the Bersin web site, http://www.bersin.com. This information will never be shared with any third parties at any time.

Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to facilitate excellent customer service.

Application Forms
If you purchase a product or service requiring financial information on our site, we require that you provide certain personally identifiable information, including your name, address, phone number, credit card number. This information is necessary to process your order and is maintained confidential at all times.

Programs or Surveys
From time-to-time we may provide you the opportunity to participate in programs or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these programs or surveys is completely voluntary. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). This information is kept confidential and is not shared with any other company at any time.

Communications from the Site

Special Offers and Updates
We will occasionally send you information on products, services, events. You can sign up for these emails from us on our registration page and update the information on our account profile page. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”

Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you an easy way to unsubscribe. If you ever receive a newsletter in error, please email us immediately and we will unsubscribe you.

Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcome email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Profile
We store information that we collect through cookies to create a “profile” of your preferences. We tie your personally identifiable information, and/or your purchasing history, to information in the profile, in order to improve the content of the site for you. We will not share your profile with any third parties.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)
We do not link aggregate user data with personally identifiable information. We do not share personally identifiable Information with Third Parties. We use a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Choice to Opt-out

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by visiting our subscription management page. We offer an opportunity to opt-out of certain communications on our member account profile page, or you may contact us by phone, (585) 671-8823, or email, service@bersin.com.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use session ID and persistent cookies on this site. We use session cookies to make it easier for you to navigate our site and to provide you with access to your personally identifiable information for purpose so you may update it accordingly. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as member areas or areas requiring authentication, will be limited.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may update it by making the change on our member information page or by emailing our Customer Support at service@bersin.com or by contacting us by telephone or postal mail at the contact information listed below.

Security

The security of your personal information is important to us. When you enter personally identifiable information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can send email us at service@bersin.com.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Mailing address:
Bersin
180 Grand Ave, Suite 320
Oakland, California 94612

Email: service@bersin.com
Phone: (510) 251-4400