Operational Excellence:

• AT&T (www.att.com) – Implemented blended learning initiative for sales and service employees and customers worldwide designed to help business customers manage accounts online.
• Symantec (www.symantec.com) – Launched global employee training initiative to support strategic new product rollout.
• RWD (www.rwd.com) – Developed onboarding program tightly integrated with its other operational processes.

Leadership Development Excellence:

• Luxottica (www.luxottica.com) – Implemented talent management program to build bench strength in its leadership ranks and share talent across retail brands.

Initiative Excellence:

• Carlson Wagonlit Travel (www.carlsonwagonlit.com) – Devised business game for customer – facing employees designed to show connection between the front line and financial performance.

Vendor Innovation:

• Articulate (www.articulate.com) – Rapid E-Learning Studio Pro, an integrated suite of three desktop authoring tools.
• Enspire (www.enspire.com) – Account Challenge, a simulation engine designed to develop and improve soft skills for salespeople and customer service representatives.
• Harbinger Knowledge Products (www.harbingerknowledge.com) – Custom Interactivity Building Solution (CIBS), a rapid and cost effective methodology for e-learning content development.