Become a WhatWorks® Member and gain access to all research resources.
See our Membership FAQs
Frequently Asked Questions
Go to top
Many computers have "popup blockers," which prevent your system from opening one of our documents. If you click on a document and your screen refreshes but nothing happens, the high likelihood is that you have a popup blocker which is preventing the browser from opening the report.
To fix this, hold down the CTRL ("control") key as you click on the document. If this does not work, please contact us at firstname.lastname@example.org and we will be happy to help you debug the problem. We do recommend that you use Internet Explorer, although we know that Mozilla Firefox and other browsers also work well.
Go to top
If you registered as a Complimentary user and did not receive an account activation email, you can have the email resent to you by visiting the account email activation page and supplying the email address you entered when registering.
All documents in the research center are secured by a security level. As a trial member, you will be able to see a small subset of information. As a member, you will have access to all information as well as Ask the Experts.
After you register you will receive an activation link in your email. After you click on this link, you will receive a user ID and password. This user ID and password will give you access to view documents in the Research Library. If you want to change your user ID or password, once you have logged into the site, click on the My Profile link in the top right corner of the page.
Whenever you click on a assets (i.e. report, video, webcast recording), you will see the assetstitle page. The title page helps you decide if you want to view the asset. You can then download the assetby clicking on the "download now" button. All assets will load in a new browser window.
One of the most powerful ways to solve problems and get information is to find others who have already solved your problem. In many cases that is us, but in some cases you may want to talk with someone in your industry or your subject of expertise. Ask the Experts is a way to immediately browse the hundreds of questions and answers in our database and reach our analysts for answers to key questions.
As a research member, all documents in your subscription license are available to you. If you would like to purchase specific reports, you will see an "add to cart" button.
This button will take you directly to the research store so you can purchase the individual document you need. If you purchase a document, we will give you up to 50% credit toward a research membership if you join within 30 days of purchase.
Our research calendar is available for members to view. We are constantly reviewing organization's needs. If you have a particular research interest please contact us. We often have the research available immediately or can perform a custom research project very easily.
We have relationships with most major (and many small) solution providers in enterprise learning and talent management. These include LMS, HR and talent management systems companies, consulting and outsourcing firms, content developers and suppliers, tools developers, and many other service providers (assessment companies, measurement companies, and others). These companies are our clients and we regularly receive updates on their products and services.
We are 100% vendor-neutral, and pride ourselves on giving you objective opinions on which vendors you should select. Occasionally we do consulting work for solution providers, but we have no financial ties or partnerships with any suppliers. In fact, one of our five principles is integrity – our greatest value to you is providing you accurate and actionable information on the products and services from these suppliers.
If you are a supplier of products or services in enterprise learning and talent management, please contact us – we would like to learn more about your offerings and your market positioning and would be happy to include you in many of our research offerings.
If you have a particular specific question, there are two ways to get an answer. First, you can enter the "Ask the Experts" section and post your question for us or your peers. These questions will be addressed within the requested time. To schedule a call with one of our analysts, please call Service at (510) 251-4400 or email Service @ USBersinServiceClient@DELOITTE.com
Absolutely. Many of our research documents, methodologies, and tools will help you make these decisions. We offer selection guides, methodologies, and many case studies to help with this process. Although we do not specifically recommend tools, we frequently post and publicize strengths and weaknesses of different vendor products.In general, we believe technology should be selected based on business needs and specific business requirements, not product features. If you need detailed assistance, we often provide advisory services to help you through the selection process.
We have implemented a PDF security process for industry studies. The files will also be "stamped" with your organization name.
To view a webinar, you must first download the Interwise player. Click here to download the player and then try viewing the webinar again. For more details, view our webinar troubleshooting guide.
For detailed instructions on Member Self Registration and Account Management, view our Self Registration Instructions page.
For detailed information on how to clear cookies and cache in different browsers, go to http://www.wikihow.com/Clear-Your-Browser%27s-Cache
Please try the following browser setting change. If you still have trouble viewing, Email USBersinServiceClient@DELOITTE.com for support.
For information on Silverlight, visit: http://www.microsoft.com/silverlight/.
Yes. On the top of the BersinInsights page there is an arrow next to your name. If you hover over the arrow, you will see a drop down for the “Profile” page. Once on the Profile page, click “Edit Profile”. Make any changes to the username and password and click “Save”.
You can personalize the content that BersinInsights presents to you by changing the subject settings. These settings will control the email notifications you receive and the content that is prioriitezed for you on the Home page.
Your username and password to BersinInsights is licensed for your use only. Contact your administrator or Email USBersinServiceClient@DELOITTE.com for more information.
The research under Other Practices can be licensed for your organization. Please contact your administrator or Email USBersinServiceClient@DELOITTE.com for more information.
BersinInsights can notify you by email when new blogs and research is published. You can set notification preferences by any practice or subject. BersinInsights will use the subjects under the Practices tab on the Profile page to personalize your notification preferences. You can also choose to opt out of all notifications.