Josh Bersin, CEO and President

Josh Bersin has worked with hundreds of companies to deliver high impact employee learning, leadership development and talent management.  In 2001, he founded Bersin & Associates to provide research and advisory services focused on corporate learning. Today, the firm is the “go to” source for learning and HR decision makers seeking product and market data, insight on trends and expert advice on enterprise learning and talent management. 

Bersin is a frequent speaker at industry events including the HR Technology Conference, the ASTD International Conference, and the Learning Technologies Conference.   In addition, he has been a columnist since 2007 for Chief Learning Officer magazine and is a frequent contributor to other leading training and HR publications.  He has been quoted on talent management topics in BusinessWeek, Harvard Business Review, The Wall Street Journal, Investor’s Business Daily, on BBC Radio and National Public Radio.

In 2010, Bersin was named by HR Examiner magazine among the “Top 100 Influencers in HR” and the “Top 25 Online Influencers in Talent Management.”  Bersin also serves on the editorial advisory board for Workforce Solutions magazine and as a volunteer on the scholarship committee for the SHRM Foundation.

He is the author of The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches (April 2008, Pfeiffer) and The Blended Learning Book: Best Practices, Proven Methodologies, and Lessons Learned (October 2004, Wylie/Pfeiffer).

Earlier in his career, Bersin spent 25 years in product development, product management, marketing and sales of e-learning and other enterprise technologies at companies including DigitalThink (now Convergys), Arista Knowledge Systems, Sybase, and IBM.

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Bob Danna, Executive Vice President and Chief Customer Officer  

 Bob Danna has more than 30 years of industry experience in human performance consulting, adult learning and associated management consulting services. At Bersin & Associates, he has been instrumental in launching the Advisory Consulting practice, developing the firm’s branded WhatWorks^® methodologies, and delivering advisory support in talent management, enterprise learning, measurement, and technology selection to numerous research members.  

Danna has held executive management positions with RWD Technologies, where he served as a vice president in the Enterprise Systems Group, responsible for operations in the U.S. and Asia-Pacific; at General Physics Corporation, where he held positions of executive vice president, group president and member of the board of directors; at Knowledge Management Solutions, Inc., where he served as executive vice president, COO and member of the board of directors; at Convene.com, where he served as senior vice president and chief customer officer; and at Resource Management International, where he served as senior vice president of the management and technical services practice. In these positions, he consulted with Fortune 1000 clients worldwide, with extensive experience in Asia-Pacific and Europe.

Danna also served as a naval officer on active duty at the Naval Nuclear Power School as a division director and instructor, and in the reserves, leaving the service after 12 years as a lieutenant commander. He holds advanced degrees in physics and engineering, is a registered professional engineer, and has published or presented more than 40 papers on a variety of management, technical and enterprise learning topics. 

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Cathleen Schreiner Gates is responsible for membership development and strategic services growth strategies at Bersin & Associates. She has more than 30 years of sales and field operations management experience in consulting, research services, and enterprise software. Schreiner Gates has held a range of senior leadership positions in companies focused on bringing innovative solutions to the marketplace.

Prior to joining Bersin & Associates, Schreiner Gates was senior vice president of Clickability, a provider of web content management solutions. She also served as general manager of sales and research services for MarketTools, a provider of customer insight and management solutions, and general manager of customer experience management at Keynote Systems, a provider of on-demand test and measurement solutions for improving online experiences. She held senior sales and worldwide operations management positions with SiteROCK, Ninth House Network (now PDI Ninth House), and Hyperion Solutions (now Oracle).

Cathleen has an MBA in finance from Rutgers University.

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Linda Galloway, Vice President of Communications

Linda Galloway has more than 20 years of experience in all aspects of technology marketing and public relations. She has solid relationships with editors and reporters from all key industry publications – from CLO to HR Executive, producers of major industry events, and HR and learning executives from companies in all industry segments. Prior to joining Bersin & Associates, Galloway was president of Apollo Associates, a PR and marketing consulting firm which specialized in working with companies in the corporate learning market. Over the last six years, she has worked with a variety of companies, including: Articulate, SkillSoft, NetDimensions, NetG, Exxceed, Expertus, Insight Educational Consulting, Genesys Software, Books24x7, SocratEase, Scientific Computing Associates, Intelliquest, ZooLogic, and WatchIT.com.

Prior to joining the corporate learning and HR industry, Galloway spent three years (1997 to 2000) as vice president of marketing for Meta Group, an IT and research and consulting firm (bought by Gartner in 2005). During her tenure, she revamped the company’s brand, increased the company’s awareness through public relations, and expanded the company’s event strategy. Galloway has also held marketing management positions for On-Line Software, Prentice Hall Software, KnowledgeWare, Datalogix (acquired by Oracle), and EIS International. She has a B.A. in English from Georgia State University and a master’s degree in journalism from University of Georgia.

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 Chris Howard, a senior vice president and co-founder of Bersin & Associates, heads the company’s research operation and leads many internal corporate initiatives. He has an extensive background in learning and enterprise systems technology. Howard has provided research and consulting services in the deployment of learning systems to many organizations. He has authored research reports on a variety of topics in enterprise learning.

Earlier in his career, Howard held positions in product development and management for several industry-leading learning technology products including those from Macromedia, IBM, and Convergys. He holds a B.S. in computer science and an M.B.A. from the University of Houston.

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Kim Lamoureux, Vice President of Research  

Kim Lamoureux is responsible for the company’s research operations. In this role, she is responsible for setting research priorities, overseeing all research initiatives, and aligning research with membership needs. Kim has more than 15 years of experience in human resources and talent management, with areas of expertise in leadership development, career development, and succession management. She has consulted and worked on various talent management initiatives for organizations including Chevron, FM Global, Intel, Lockheed Martin, TSYS, Right Management, Qualcomm, and McDonald's. Lamoureux is the author of a number of reports including High-Impact Leadership Development: Best Practices, Case Studies and Industry Profiles and High-Impact Succession Management: Best Practices, Models and Case Studies in Organizational Talent Mobility.

Lamoureux's previous experience includes several talent and development management positions at Textron Inc., an $11B global multi-industry manufacturer and service provider. Most recently, she was manager of leadership development and training, responsible for the design, development, implementation and evaluation of global leadership and professional development programs and processes.

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Paula Reinman, Senior Vice President of Marketing

Paula Reinman is responsible for building brand and demand for Bersin & Associates’ membership and services.  Paula has extensive expertise in building and growing new markets and has held senior positions in all areas of marketing.

Reinman comes to Bersin & Associates from Microsoft where she was responsible for partner marketing for Mediaroom, Microsoft’s award-winning IPTV platform.  She worked with TV providers around the world to develop and deliver next generation TV services to millions of consumers.  Reinman has also served as senior director of corporate marketing for Juniper Networks, responsible for Juniper’s global brand positioning, marketing communications, media and analyst relations.

Before Juniper, Reinman served as vice president of marketing for Yipes Enterprise Services, developing positioning, products and pricing for Yipes’ innovative networking services.  Reinman also played significant roles in bringing leading edge services to market for AT&T.

Reinman holds an MBA from the University of Michigan and a BA from the University of California at Berkeley.

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